Refund Policy

Return & Refund Policy

Last Updated: August 2026

At Kiviiii Scents, every fragrance is prepared and inspected with care before it is shipped to our customers.

Because perfumes are personal-use products, our return process is designed to protect both our customers and the integrity of our products.

1. Return Period

Eligible returns may be requested within 14 days from the date the order is delivered to the customer's address, subject to the conditions below and any mandatory rights provided under applicable law.

2. Main Return Requirement

The product must be:

Completely unopened.
Completely unused.
In its original packaging.
With the original seal intact.
Free from damage.
Free from signs of tampering.
Free from signs of opening or resealing.

The perfume must remain sealed.

Once the original seal has been broken or the perfume has been opened, the product may no longer be eligible for return, subject to applicable law.

This requirement exists because perfumes are personal-use products and opening the product can affect its resale condition and product integrity.

3. How to Request a Return

Customers wishing to return an eligible product should contact Kiviiii Scents within 14 days of delivery.

The customer should provide the relevant order information so that the order can be identified.

Kiviiii Scents will provide the appropriate return instructions.

4. Returning the Product

The customer should return the product in its original condition and packaging.

The product should be securely packaged to minimize the risk of damage during transportation.

Customers should not open, test, spray, modify, or otherwise use the product before returning it.

5. Inspection Process

Once the returned package is received by Kiviiii Scents, our professional inspection team will examine the product.

The inspection may include checking:

Original packaging.
Factory/product seal.
Signs of opening.
Signs of use.
Signs of tampering.
Signs of resealing.
Product condition.
Packaging condition.

This inspection is performed to ensure that the returned product has not been opened or altered after delivery.

6. Return Approval

If the product passes our inspection and meets the return requirements, Kiviiii Scents will confirm that the return has been accepted.

The refund process will then begin.

7. Refund Processing

Once an eligible return has been received and approved, Kiviiii Scents will process the refund within 7 days of receiving the returned package.

The actual time for the funds to appear in the customer's account may depend on the relevant payment provider or financial institution.

8. Rejected Returns

A return may be rejected if the product:

Has been opened.
Has been used.
Has been sprayed.
Has a broken original seal.
Shows evidence of tampering.
Appears to have been resealed.
Has been damaged after delivery due to customer handling.
Is missing original packaging or required components.

Any return decision will remain subject to applicable consumer-protection laws and mandatory customer rights.

9. Damaged or Incorrect Orders

If you receive an order that appears damaged, defective, incorrect, or materially different from what you ordered, please contact Kiviiii Scents as soon as possible with your order information and appropriate evidence, such as photographs of the package and product.

We will review the situation and provide the appropriate resolution in accordance with our policies and applicable law.

10. Refund Method

Refunds will generally be processed through the applicable online payment method or payment provider used for the original transaction, where technically and legally possible.

11. Cash on Delivery

Cash on Delivery is not available.

All Kiviiii Scents purchases must be paid online.

12. Important Note

Our sealed-product requirement is intended to protect product quality, hygiene, authenticity, and the safety of customers receiving fragrances.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.