Shipping Policy
Shipping Policy
Last Updated: August 2026
At Kiviiii Scents, we aim to make receiving your fragrance as simple and convenient as possible.
1. Free Shipping
Shipping is free for Kiviiii Scents orders within our applicable delivery areas in Egypt.
No separate standard shipping fee will be added to eligible orders.
2. Delivery Area
Kiviiii Scents currently provides delivery services within Egypt, subject to service availability at the customer's address.
Delivery availability may depend on the location and the coverage of the selected shipping provider.
3. Delivery Partners
Depending on the customer's delivery location and operational requirements, orders may be shipped through:
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Egyptian Post
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Aramex
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DHL
Kiviiii Scents may select the appropriate shipping provider based on destination, availability, operational requirements, and the most suitable delivery method.
4. Order Processing
After successful online payment, your order will be reviewed and prepared for shipment.
Orders may require processing time before being handed to the shipping provider.
Processing may include:
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Payment confirmation.
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Order verification.
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Product preparation.
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Quality and packaging inspection.
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Secure packaging.
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Handover to the shipping provider.
5. Delivery Times
Delivery times can vary depending on:
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Delivery location.
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Shipping provider.
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Operational conditions.
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Public holidays.
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Weather.
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Remote-area delivery requirements.
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Circumstances outside Kiviiii Scents' reasonable control.
Any delivery estimate provided by Kiviiii Scents should therefore be considered an estimate rather than an absolute guarantee, unless expressly stated otherwise.
6. Delivery Information
Customers are responsible for providing accurate delivery information, including:
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Full name.
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Valid telephone number.
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Complete delivery address.
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City/governorate.
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Any information reasonably necessary for successful delivery.
Incorrect or incomplete delivery information may cause delays or failed delivery attempts.
7. Failed Delivery
If delivery cannot be completed because of incorrect information, inability to contact the customer, refusal to receive the order, or other circumstances attributable to the customer, additional arrangements may be required.
Kiviiii Scents may contact the customer to determine the appropriate next step.
8. Order Tracking
Where tracking is available through the selected delivery provider, customers may receive tracking information or shipment updates.
Tracking availability may depend on the shipping provider and delivery service used.
9. Packaging
Kiviiii Scents products are prepared and packaged carefully before shipment.
Our packaging process is designed to reduce the risk of damage during transportation and help preserve the condition of the fragrance and its original packaging.
10. Damaged Packages
If a package appears visibly damaged when delivered, customers should document the condition where possible and contact Kiviiii Scents promptly.
Photographs of the external package and product may be requested to help investigate the matter.
11. Shipping & Returns
Shipping is free for standard eligible orders, but return arrangements may be subject to the conditions contained in our Return & Refund Policy and applicable law.
Customers should not send a product back without first contacting Kiviiii Scents and receiving the appropriate return instructions.
12. Payment Requirement
Kiviiii Scents accepts online payment only.
Cash on Delivery is not available.
Orders must be successfully paid online before they can be prepared and shipped.